Privacy Policy

1. Introduction

Gift Buddy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us through any channel including WhatsApp.

2. Information We Collect

We may collect the following categories of information:

• Contact information: Name, email address, phone number, and company name provided when you submit inquiries, place orders, or create an account.
• Order information: Delivery addresses, order history, product preferences, and personalization details.
• Communication data: Messages exchanged through our website forms and WhatsApp, including order-related conversations.
• Technical data: Browser type, IP address, device information, and website usage patterns collected through cookies and similar technologies.
• Payment information: Payment method details are processed by our secure payment partners and are not stored on our servers.

3. How We Use Your Information

• Process and fulfil your orders and inquiries.
• Send order confirmations, status updates, and delivery notifications.
• Communicate via WhatsApp for order-related updates (with your explicit consent).
• Improve our products, services, and website experience.
• Respond to your questions and support requests.
• Comply with legal obligations and prevent fraud.

4. WhatsApp Communication

We use WhatsApp Business Platform for order-related communication. By providing your phone number and opting in to WhatsApp updates, you consent to receiving transactional messages including order confirmations, status updates, and delivery notifications. You can opt out at any time by replying "STOP" to any message or contacting us. We do not send unsolicited promotional messages via WhatsApp. For more details, see our WhatsApp Consent Notice.

5. Data Sharing

We do not sell or rent your personal information. We may share your information with:

• Logistics and delivery partners to fulfil your orders.
• Payment processors to handle transactions securely.
• WhatsApp / Meta for message delivery as part of the WhatsApp Business Platform.
• Legal authorities when required by law or to protect our rights.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure access controls, and regular security reviews. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of seven years for tax and accounting purposes. WhatsApp conversation metadata is retained for operational continuity and may be purged after 24 months of inactivity. You may request earlier deletion subject to legal retention requirements.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data, subject to legal retention requirements.
• Withdraw consent for WhatsApp communication at any time.
• Request a copy of your data in a portable format.
• Object to processing of your data for specific purposes.

To exercise any of these rights, contact us at privacy@giftbuddy.in. We will respond within 30 days.

9. Cookies

Our website uses essential cookies to ensure basic functionality. We may also use analytics cookies to understand how visitors interact with our site. We do not use cookies for advertising or cross-site tracking. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through our website. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: