Cancellation and Refund Policy

We understand that plans can change. This policy explains how cancellations, refunds, and exchanges are handled for orders placed with Gift Buddy.

Cancellation Window

How to Cancel

To cancel an order, contact us as soon as possible with your order reference number through any of the following channels:

• Email: hello@giftbuddy.in with subject line "Cancel Order: [Your Reference Number]"
• WhatsApp: Send your cancellation request with your order reference number.
• Phone: +91 98765 43210 during business hours (Mon-Sat, 9 AM - 6 PM IST).

We will confirm the cancellation and applicable refund amount within 1 business day.

Refund Process

• Approved refunds are processed within 5-7 business days.
• Refunds are credited to the original payment method (bank account or UPI).
• You will receive a confirmation email and WhatsApp notification (if opted in) once the refund is processed.
• Bank processing times may add 2-3 additional business days for the refund to appear in your account.

Non-Refundable Items

The following are not eligible for refunds once production has commenced:

• Orders with custom branding or personalization (company logos, custom messages, bespoke packaging).
• Perishable goods (food items, fresh flowers, or products with a limited shelf life).
• Design and mockup fees for custom hamper curation.

Damaged or Defective Products

If your hamper arrives damaged, defective, or with missing items:

• Report the issue within 48 hours of delivery.
• Provide photographs of the damaged product and packaging.
• Include your order reference number in the report.
• We will arrange a replacement or full refund at no additional cost.
• Do not discard the damaged product or packaging until the claim is resolved.

Exchanges

We offer exchanges for standard catalog hampers subject to stock availability. Exchange requests must be made within 48 hours of delivery, and the original hamper must be unused and in its original packaging. Any price difference between the original and replacement hamper will be adjusted accordingly. Personalized items cannot be exchanged.

Order Modifications

Minor modifications to your order (quantity adjustments, address changes) may be accommodated if production has not started. Contact us as early as possible with modification requests. Changes to custom hamper contents or branding may affect the delivery timeline and cost. Any cost differences will be communicated before proceeding.

Force Majeure

We are not liable for delays or cancellations caused by circumstances beyond our reasonable control, including natural disasters, pandemics, government restrictions, or supply chain disruptions. In such cases, we will work with you to reschedule delivery or offer a full refund.

Contact

For cancellations, refund inquiries, or disputes, contact us: